Hardy Evans Ltd

Members Retention Agent


Job Description:

As a Retention Agent you will be making outbound calls to re-instate members who used to be part of Unite the Union. You will follow a detailed script to give information to members with the aim of re-instating their membership to Unite. You will need to remain professional at all time to ensure all members are left with a positive impression.

We are an employee focused company and put a lot of effort into keeping all employees’ happy and motivated at all times. We run various incentives on a daily, weekly and monthly basis. We also have a great commission structure where individuals have the opportunity to have control over their own success.


Salary and Working Hours:

  • £17,000 (basic) – Your salary will be paid monthly
  • Genuine OTE of £20,000pa
  • £100 attendance bonus per month
  • Monday – Friday: 10:00am – 7:00pm. There is no weekend work or bank holiday work


Skills Required:


  • Excellent telephone manner
  • Excellent communication skills
  • Ability to strive towards company targets
  • Ability to build a strong rapport with members
  • A high level of drive and determination
  • Confidence
  • Ability to maintain a high level of professionalism
  • Exceptional time keeping skills
  • Basic computer skills


  • Previous telephone experience in a Contact Centre Environment
  • Customer service experience
  • An understanding of Trade Unions and what they do


If you’re looking to start a career then please apply online now – We often recruit for senior vacancies internally allowing employees the chance to progress within the company.



To apply for this role please send your CV to Contact



Contact Us


Hardy Evans Ltd
16A Axis Court
Mallard Way
Swansea Vale


0844 8705603

Copyright © 2018 Hardy Evans Ltd, All rights reserved. Registered in England and Wales with registration number 07155921