Hardy Evans Ltd

Call Centre Agent


Job Type: Full time, permanent, 40hrs per week [6 month probation period]

Working Hours: Monday-Friday 10:00am-7:00pm [no weekend or bank holidays]

Salary: £17,000pa, typical on targets earnings £21,050 [includes attendance bonus and other performance bonus]

Call Centre Role:

As a Call Centre Agent, you will specialise in making contact with existing members of Unite the Union on an outbound basis, with an aim to leave all members with a positive impression. You will work in a busy, bustling and lively Call Centre with constant telephone contact with members of the Union [100% telephone based role].

You will be contacting members who have opted to hear about the affiliated services that we have to offer, with the intention of transferring the customer to a qualified advisor to close the sale.

We run a welcoming, sociable office and although we are target driven we are proud to say we are an employee focused company. We invest a vast amount of time in our employees providing full training and support to further their abilities.


The Candidate:

  • Previous Call Centre/Customer Service experience is preferred
  • Confident communicator
  • Ability to deal with difficult customers/situations over the phone
  • Ability to work towards daily, weekly, monthly targets
  • Excellent time keeping skills
  • Professional telephone manner
  • Ambitious and hungry to succeed
  • Punctual at all times
  • Vigilant listener
  • Self-motivation
  • Positive attitude

In return we will offer:

  • Uncapped bonus structure
  • Opportunity to earn £100 attendance bonus each month
  • Full and ongoing training
  • Career development
  • Employee recognition
  • Daily, weekly, monthly incentives
  • 20 days annual leave plus bank holidays
  • Christmas shut down
  • Dress down Friday’s
  • Free onsite parking – bonus space available for employee of the month


To apply for this role please send your CV to Contact



Contact Us


Hardy Evans Ltd
16A Axis Court
Mallard Way
Swansea Vale


0844 8705603

Copyright © 2018 Hardy Evans Ltd, All rights reserved. Registered in England and Wales with registration number 07155921